One-man Death Metal Band
I’m remembering this one time at work when I was on the register and someone that I’m ringing up asks if more than coupon can be used, to which I replied something along the lines of “Sorry, but unfortunately the policy is one coupon per day,” which people usually accept as a fact and just use one coupon. This person replied to me, noticeably irritated, “Well, that’s not how it is at the other store,” which I do hear sometimes. So I responded, “Well, it’s just the company policy and it’s the employees’ job to uphold the company policies.” She and the person accompanying her both shared irritated expressions at this point. Now she looks at me and says, “I bet if I was being helped by one of the women here, I’d have just used both coupons with no problem.” I bit my tongue, as I do often at work, and told her “Well, it’s just the policy. I’m not responsible for anyone who chooses not to follow it.” It was left it at that, thankfully. I completed the transaction, scanning just one coupon as I am supposed to, smiled, and said “Have a good day.” They seemed to have let the irritation go, which was good, they smiled and left.
I can’t say with certainty whether or not there was real disdain in her words, but it felt to me as if there was, and just on the basis that I am not “one of the women.” I should have said to her, “I work with people who have names and incentives, not just genders.”